If your complaint or query is about the registration process, an aspect of the Assessment process or regarding the issue of a FENSA Card please contact firstname.lastname@example.org
Every attempt will be made to resolve your query and we will investigate the matter in-line with our Company Complaints Procedures.
If, after further investigation, you are still unsatisfied with the outcome you will be provided with details of Helix Training’s ADR Provider who will be able to arrange Alternative Dispute Resolution through independent Mediation or Arbitration.
Helix Training’s preferred ADR Provider is TrustMark and further details about this service can be found at:
By law we are required to inform you that TrustMark provides an Alternative Dispute Resolution service that would be competent to deal with your dispute. We have chosen to participate in the TrustMark Alternative Dispute Resolution service and as such, should you wish to use this service, you must do so by sending an email to Disputes@TrustMark.org.uk
, by telephoning 0333 555 0334 or by writing to TrustMark at:
5 Prisma Park,
Hants RG24 8GT
Please note that ADR is available only once steps 1 and 2 of Helix Training's Complaints Procedures have been exhausted and all attempts to resolve the complaint have been unsuccessful.