Training FAQ's


All your training questions answered

Training Frequently Asked Questions

To view the courses currently available through Helix Training, please visit: Course Search and Bookings
To book a course please visit: Course Search and Bookings and follow the online instructions
If you have seen a course that you would be interested in attending but there are no dates available in your area, a 'Register your Interest' button can be found at the bottom of nearly every course page. 

For any that do not have a form to register your interest, please email info@trainwithhelix.co.uk outlining your requirements and a member of the Helix Training team will contact you.
If you are looking for a particular training course that isn't listed on our website, please click on the following link to complete our online Training Needs Survey and a member of the Helix Training team will be in touch: Training Needs Survey

Alternatively, please email your request to: info@trainwithhelix.co.uk and we will contact you directly.
If you can no longer attend a course please contact: info@trainwithhelix.co.uk. A member of the Helix Training team will then be in touch to advise you of the next steps.

Alternatively please call 0844 848 2855 and speak to a member of the team.
Please contact Helix Training directly providing details of your complaint or query to: info@trainwithhelix.co.uk and every attempt will be made to resolve the matter for you.

If it has not been possible to resolve the issue at this stage, Helix Training will provide you with details of who to contact in order to pursue the matter further in-line with our Company Complaints Procedures.

If, following further investigation, you are still unsatisfied with the outcome, you will be provided with details of Helix Training's ADR Provider who will able to provide Alternative Dispute Resolution through independent Mediation or Arbitration.

Helix Training's preferred ADR Provider is TrustMark and further details about this service can be found at:  TrustMark ADR
 

By law we are required to inform you that TrustMark provides an alternative dispute resolution service that would be competent to deal with your dispute.  We have chosen to participate in the TrustMark alternative dispute resolution service and as such, should you wish to use this service, you must do so by sending an email to:  Disputes@TrustMark.org.uk, by telephoning: 0333 555 0334 or by writing to TrustMark at:

TrustMark House
5 Prisma Park
Berrington Way
Basingstoke
Hants RG24 8GT

Please note that ADR is available only once Helix Training's internal complaints process has been exhausted and all attempts to resolve the complaint have been unsuccessful.