Please contact Helix Training directly providing details of your complaint or query to: firstname.lastname@example.org
and every attempt will be made to resolve the matter for you.
If it has not been possible to resolve the issue at this stage, Helix Training will provide you with details of who to contact in order to pursue the matter further in-line with our Company Complaints Procedures.
If, following further investigation, you are still unsatisfied with the outcome, you will be provided with details of Helix Training's ADR Provider who will able to provide Alternative Dispute Resolution through independent Mediation or Arbitration.
Helix Training's preferred ADR Provider is TrustMark and further details about this service can be found at: TrustMark ADR
By law we are required to inform you that TrustMark provides an alternative dispute resolution service that would be competent to deal with your dispute. We have chosen to participate in the TrustMark alternative dispute resolution service and as such, should you wish to use this service, you must do so by sending an email to: Disputes@TrustMark.org.uk, by telephoning: 0333 555 0334 or by writing to TrustMark at:
5 Prisma Park
Hants RG24 8GT
Please note that ADR is available only once Helix Training's internal complaints process has been exhausted and all attempts to resolve the complaint have been unsuccessful.